Published: 05/02/2021Unlike in Lockdown 1, in Lockdown 3, Estate Agents can remain open for business!
Propertymark (NAEA), the UK’s foremost professional and regulatory body for Estate Agents, who we are proud to be members of, have set out strict COVID-19 protocols that it’s members are expected to abide by.
Can Offices Open?
Offices can open, as such we are pleased to say that our office in Attleborough Green is open, with business as close to normal as possible during a National Lockdown. To keep staff and customers safe, we are operating a locked door policy to ensure we can control the number of people in the office. If you do need to visit us, please ring ahead and arrange an appointment wherever possible. We have COVID-19 screens and hand sanitizer on all the desks and ask you to wear a mask, unless you can’t for health reasons, please also scan our Track & Trace QR code.
Can Viewings and Valuations can take place?
Face-to-Face appointments can take place but we are also able to offer virtual valuations and viewings if you prefer. To view a property, the Government, backed by Propertymark, states that you must be in a proceedable position, i.e. a 1st time buyer, SSTC or a cash buyer, to go to a face-to-face viewing. If you aren't proceedable, feel uncomfortable or are self-isolating, we have videos of all our properties available to view on Rightmove, Zoopla or On The Market or can email a link directly to you. If you are attending a face-to-face viewing, please follow the guidelines in our viewing confirmation emails and advise us before the viewing if you are unable to wear a face mask.
When in someone else’s home, all KEY Staff wear face masks and either wear gloves or regularly sanitize their hands and we ask that you let us open doors wherever possible.
Can existing deals go ahead?
Yes – Moving home is permitted and any deals agreed pre-lockdown can go ahead. New deals can be agreed and continue to take place and the market is still very active. Everyone at KEY is working hard chasing solicitors and other agents involved in our chains to get properties completed as quickly as possible.