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Meet The Team
The Key to Success

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Paul H Gent ACIB CeMAP CeFA

Group Managing Director

Paul, along with his wife Helen, is one of the founding Directors of the business. Having been in the financial services industry since leaving school in the 80’s, Paul’s passion is around business excellence.


Paul is the Group Managing Director, and he also heads up the Mortgage and Protection Division of Key Financial Services that was established in 1998. Paul has arranged 1,000s of mortgages for clients, from First Time Buyers to Seasoned Investors, ensuring they are fully protected against all eventualities and most importantly reviewing them on a regular basis to ensure that the products continue to be suitable.


In January 2022, Paul was very proud to accept the 2021 award for The Top Protection Advisor at the Annual Finance Planning Group awards, for the fifth year running.


Outside of work, Paul is a car enthusiast and along with the rest of his family a big Disney fan. He lives by the motto “If you can dream it, you can do it!”

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Helen L Gent CeMAP CeFA ANAEA

Director

Helen, the other founding Director in 1998, has a wealth of Financial Services and Estate Agency knowledge and experience gained over her years working in both sectors. 


Helen is a fully qualified Mortgage and Protection advisor; she is also the Head of the Sales and letting Division. Since the tenant fee ban in 2019 and in preparation for the regulation of the property market (ROPA) a lot of Helen’s time is spent keeping on top of new legislation ensuring the company is fully compliant, regularly updating tenancy agreements and other paperwork. She is also studying for her Level 4 Award in Residential Letting & Property Management and The Sale of Residential Property.

 
Outside of work, Helen enjoys travelling and spending time with her family and their cockapoo Poppy. She also enjoys going to the theatre and listening to music. Helen and her daughters are regular fund raisers for Breast Cancer Awareness and Motor Neurone Disease Association (MNDA).

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Rob Gibbens

Branch Manager

Rob joined Key in April 2017 as a Business Development manager, he quickly became a valuable and respected member of the team and was promoted to Branch Manager in 2019. Rob is also our Senior Valuer and provides a professional, knowledgeable service whether it’s a valuation for a sale or a rental.

Born and bred in Nuneaton he knows the area very well, this allows him to value the properties so they hit the market at the correct price, optimising prime marketing time.

Rob is currently studying for the Level 3 Award in The Sale of Residential Property and also Level 3 Award in Residential Letting & Property Management in preparation for the regulation of the property market (ROPA).

Outside of work, Rob enjoys spending quality time with his partner and their dog. He is a big West Ham fan and also enjoys playing the guitar.
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Jess Parker

Property Consultant

Jess joined Key in September 2019 as a Property Consultant and it has been a pleasure to watch her grow. Very happy and enthusiastic, she quickly became a valuable member of the team.

Jess works closely with our clients from carrying out viewings, negotiating sales all the way through to completion.
 
Jess loves to learn as much as she can about all aspects of the business, and is now also one of our Valuers. She is also currently studying for the Level 3 Award in The Sale of Residential Property and also Level 3 Award in Residential Letting & Property Management, in preparation for the regulation of the property market (ROPA).

Outside of work, Jess enjoys spending time with her partner and family. She also enjoys listening to music and going on holiday.
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Veronica Addy

Senior Property Consultant

Veronica joined Key in 2009, working as a Senior Property Consultant she gained knowledge and experience in negotiating sales and dealing with clients. Veronica is now Key’s Administrator within the Financial Services department, helping with accounts and mortgage reviews. 


Having lived in Nuneaton for 30 years she has a wealth of knowledge about the area and can advise on many areas of the town.


Outside of work, Veronica loves to spend quality time with her family, with her Grandchildren keeping her busy. She also likes doing puzzles and watching dramas, soaps and competition programmes.

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Leah Moffitt

Personal Assistant to Directors

Leah joined Key in 2009, working in a variety of roles including Lettings and Sales she gained a vast amount of knowledge and experience. Leah is now the PA to the Directors and responsible for the day-to-day management, she is also responsible for the Financial Services administration department. 


Leah is well known to our Financial Services clients as she deals with mortgage cases, ensuring they come to a successful completion. Sales chasing is a very important part of Leah’s role and she often needs to get involved to overcome problems that threaten the chain. As a result of her persistence, persuasiveness and hard work, we are very proud that we have an extremely small fall through rate.

 
Outside of work, Leah loves spending time with her family and their 2 dogs.  

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Nichola Jones

Property Manager

Nichola joined Key in June 2021 as our Lettings Property Manager. Many of our tenants will have met Nichola as she carries out move in appointments and property visits, along with dealing with any repairs and tenancy management.

Nichola also works closely with our landlords, ensuring they are kept up to date with all details relating to their properties and tenancies.
 
Nichola is currently studying for the Level 3 Award in Residential Letting & Property Management, in preparation for the regulation of the property market (ROPA).

Outside of work, Nichola enjoys going on family days out, bike rides and anything Disney!
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Sue Carnevale

Accounts Administrator

Sue joined Key in 2005 and looks after the Company’s accounts being directly responsible to the Group Managing Director and the Accountants.

 
Sue has worked through booms and busts of the property and financial markets and has a vast amount of experience. 


Outside of work, Sue is a wife, Mum and Grandma and loves spending quality time with her family.

 

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Jordan Rowlands

Property Consultant

Jordan joined Key in February 2021 as one of our Property Consultants. Carrying out viewings, negotiating sales all the way through to completion, Jordan is a valuable member of the team.

Jordan is currently studying for the Level 3 Award in The Sale of Residential Property, in preparation for the regulation of the property market (ROPA).

Outside of work, Jordan enjoys spending time with her daughter, going to the gym and on holidays.
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Sasha Knight

Trainee Property Consultant

Sasha joined Key in February 2022 as our Junior Estate Agent Apprentice. The apprenticeship is designed to give an ideal starting point for a career in Estate Agency. Gaining knowledge in all areas of the business including sales, compliance and customer care.

Sasha has been carrying out viewings and answering phone calls. She has made a great start and we cannot wait to see her progress.
 
Outside of work, Sasha enjoys going to the gym and spending time outdoors.